What to do when one email address is shared by multiple accounts.
Who this is for
This tutorial is for situations where one email address is shared by multiple accounts.
What you need to know
When an account is created, the software checks whether the email address is already in use and prevents a new account from being created with the same email address.
However, because of historical data and imports from other systems, some accounts may still share the same email address. This is common among family members or when one person has multiple accounts.
We recommend a different password for each account. You do not need a separate email address for each family member.
The REG ID is the unique identifier for each account. If your account was imported from PlayFootball Australia, this is the FFA number issued by PlayFootball Australia.
You can still log in using the email address
Because each account has its own password, you can still log in using the shared email address. For example, the email address john@example.com may be shared by John and Emma. John and Emma can log in to their own accounts separately when their passwords are different. If the passwords also match, you can choose the account to sign in to.
If both the email address and the password are the same for multiple accounts
On the website and in the App, you will see Choose an account to sign in. Select the correct name and REG ID to continue. Only active accounts that match both the email address and the password you entered are offered.
After signing in, you will be reminded to set a different password for the selected account. Use Change password, or do this later from your account settings. This is a reminder, not a requirement to continue using the software. Keep the shared family email address; changing one account’s password does not change the others.
Next time, the shared email address and that account’s different password will sign you in directly. If the account selection expires, return to Sign in and enter your details again.
You can use your REG ID to log in instead of your email address
As indicated on the login page, you can use your REG ID to log in instead of your email address. This solves the problem of multiple accounts sharing the same email address and password.
If your account was imported from PlayFootball Australia, the REG ID is the FFA number issued by PlayFootball Australia.
If you don't know or have forgotten your REG ID, you can contact the association to get it. If you are already in a team, your team manager or coach can see your REG ID in the mobile app and website portal.